Customer Experience

Exceed customer expectations with
transparency and flexibility. Relieve support
teams while you’re at it!

Customer Experience

The Final Mile may be the final touch point of a sale, but it could also be the
beginning of a long relationship! With Fleet Enable, you can deliver exceptional experiences,
reduce reputational risk and increase efficiency by eliminating manual customer support work.

Here’s what you can expect from Fleet Enable’s Final Mile Management System:

Automated Self Scheduling

Give customers the control they need and save hours in dispatch time. Customers can select their preferred delivery day and schedule while working within your custom configuration of hours, days or delivery zones.

Exception Alerts

Exceptions happen, and when they do, customer communication is critical! Decrease calls to support by keeping customers in the loop when the unexpected impacts delivery. Customer alert settings can be easily configured for each unique shipper account, putting control in your hands and increasing transparency of the complete delivery life cycle.

Real-Time Tracking

Delivery day is here! With real-time updates, you can automatically remind customers of their delivery window and protocols. Plus, offer a window into the location of their purchase right from their phone.

Touchless Feedback

Make sure your team is delivering smiles and gathering praise with automated satisfaction surveys. Your customers can quickly share their responses while the memory is fresh, and the secure, aggregated data helps your business improve. Better still, surveys can be configured and deployed separately for each shipper’s account.

Connected Communications

From keeping customer service in the loop to integrating with a CRM team, our technology experts are here to help your business scale. API integrations put enterprise-level customer experience within reach, even if your Final Mile logistics business is just getting started.

Our end-to-end solution is truly customizable to your unique business.
Sign up for a demo to discuss how we can help you #DeliverBetter.

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